Service lost

When I need an oil change, I take my vehicle to a particular Jiffy Lube in Forrest Park. They not only change your oil, but do other small services like, check your bulbs, vacuum, rotate your tires, ect. They are very courteous and professional;they give the impression that they know what they're doing. The manager is friendly and knowledgeable and informs you about your vehicle needs, and it doesn't feel like he's trying to sell you more stuff.

I broke the clasp that holds the wiper blade assembly to the stem. I ended up at my favorite Jiffy Lube hoping they could fix it, and to have my tires rotated.
The waiting room is about the size of a small closet, and it was packed! Some young woman had her tribe of kids with her. She's firting with some young guy, another couple is in a death embrace, like they came through the birth canel that way, and another guy waiting for his car, then the police showed up!
Apparently, there's a dispute with a customer. I try and eavesdrop, but the tribe is in full ceremonial mode;I can't hear a thing.
The manager pushes through the door, then I notice, this isn't the crew I'm used to, not even the same manager (managers wear red shirts)!
He begins explaining how my SUV won't fit on the lift.
I tell him how many times my vehicle has been on that lift, and I've never been told it wouldn't fit.
Now his story changes, he was just letting me know there could be problems with lifting my vehicle.
After the tires are rotated, the manager claims he can't find a clasp for the wipers.
I'm on the road again trying to think were I could get a clasp, when I spot another Jiffy Lube. I pull in hoping they would have a clasp.
One of the service people meet me in the lot.
You usually can't just buy a clasp, he says. You'll have to buy the whole blade.
I never minded buying the whole blade in the first place, I would have done it at my first stop if it had been brought to my attention.
I should have better communicated, I took for granted he would know what I wanted.